5 Tips For Hiring A Customer Success Leader by Joseph Palumbo

More and more businesses are looking to Customer Success to help meet their revenue, retention, and customer satisfaction goals, as well provide insight for product development and marketing strategy. But while these business leaders understand what they want and how Customer Success can help them realize these goals, there is still apprehension on how to find and hire the right person to guide their organization through the sometimes tectonic shift in business model and culture required to fully leverage the power of Customer Success.

Read More

How does your company's culture view problems? by Joseph Palumbo

The fundamental purpose of business is to solve a problem in exchange for money. Distill any business model to its most fundamental concept it's about people paying you money to solve a problem. But how does your company's culture view internal problems? Knowing that can help you predict your future happiness and success at your current, or future employer. 

Read More