books

The Practical and Impractical Mandatory Reading List for Customer Success Leaders by Joseph Palumbo

There are a number of books that contain the knowledge, insight, and motivation that I use on a daily basis, especially when it comes to the discipline of Customer Success. As both an avid reader and recommender of books, here is my abridged list of the practical and somewhat impractical books that I consider mandatory reading for any Customer Success Manager or Customer Success Leader.

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