How to make a functional CSM Tracker using Google Sheets by Joseph Palumbo

While there are many books and blog posts about What is Customer Success? and How to build a Customer Success program? there isn't much in terms of bootstrapping tools and reporting. This post provides a tutorial on how I created a solidly functional solution for tracking CSM activities using Google Sheet's built-in tools. 

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How does your company's culture view problems? by Joseph Palumbo

The fundamental purpose of business is to solve a problem in exchange for money. Distill any business model to its most fundamental concept it's about people paying you money to solve a problem. But how does your company's culture view internal problems? Knowing that can help you predict your future happiness and success at your current, or future employer. 

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Confessions of a keyboard snob by Joseph Palumbo

Yes, I am a keyboard snob. I'm always looking at finding that magical, unicorn of a keyboard that provides the perfect combination of design, ergonomics, tactile feedback and functionality. So it says something that even though I've got a stash of fancy mechanical keyboards equal in value to the GDP of a small island nation, I always come back to Apple's Magic Keyboard. Here's why. 

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My recent Aeropress method (dialed for Brown Coffee Co. Michicoy) by Joseph Palumbo

Coffee nerds are always tinkering with their extraction methods (water temp, grind settings, ratios, water type, etc.) and I'm no different. Since switch from Chemex to Aeropress I've opened up a whole new matrix of variables with which to play. Here is my latest Aeropress method that I've dialed in using Brown Coffee Co.'s Michicoy from Guatemala. 

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