The fundamental purpose of business is to solve a problem in exchange for money. Distill any business model to its most fundamental concept it's about people paying you money to solve a problem. But how does your company's culture view internal problems? Knowing that can help you predict your future happiness and success at your current, or future employer.Read More
Customer Success is an economy of communication, but in a world where connecting with people is paradoxically easy and difficult at the same time, how much emphasis should partners and vendors place on the currency of communication?Read More
If you can't tell, it's really difficult for me to turn off my mind some times. Especially when it comes to things I'm passionate about, like Customer Success. Last night, sitting by the fire pit, I had a random thought: The movie Jerry Maguire is essentially about Customer Success. Hear me out...Read More
If your experiences are anything like mine, you have to explain what Customer Success is on a fairly regular basis. Not only to friends and family, but also to colleagues, peers and leaders. It's all part of being in a new, fast growing discipline.Read More
So let me understand this. President Trump has found a way to support family leave in a way that would actually hurt families AND favor his rich friends? I'm not even mad. I'm amazed.Read More
Are companies like Amazon, Instacart, Postmates, Netflix, etc. making us all hermits? It's getting more difficult to find reasons to leave the house in this Age of Convenience. Good thing? Bad thing? Not sure.Read More
This is a new section of my blog called Too Long For A Tweet. Essentially, when I want to post a thought to Twitter, but don't feel like (or can't) squeezing it into the 140 character constraint, I'm going to post it to my blog under the category TLFAT. Here's my first one...Read More
Believe it or not, being too eager to help is just as bad as being too apathetic. I fell into this trap a couple of weeks ago and it has been haunting me since then.Read More
They say you shouldn't start a blog unless you can think of your first 10 (or so) blog posts. Using that logic, I could easily start a blog about how Microsoft's Surface Pro has repeatedly failed to live up to the expectations. And keep it running for quite a while.Read More
I see so many people waste their time and the time of their customers every time they send an email or pick up the phone.
Here are the two things to ensure you're communicating effectively and efficiently. And not wasting anybody's time.Read More
You can't build Customer Success teams. You have to build Customer Success organizations!Read More
Yes, I am a keyboard snob. I'm always looking at finding that magical, unicorn of a keyboard that provides the perfect combination of design, ergonomics, tactile feedback and functionality. So it says something that even though I've got a stash of fancy mechanical keyboards equal in value to the GDP of a small island nation, I always come back to Apple's Magic Keyboard. Here's why.Read More
I don't think anybody ever finds the perfect home or apartment in LA. LA just wears them down until they'll accept anything and like it.Read More
Punchline: I'm moving to Los Angeles, California.
Now let's work our way backwards through the setup.Read More
Coffee nerds are always tinkering with their extraction methods (water temp, grind settings, ratios, water type, etc.) and I'm no different. Since switch from Chemex to Aeropress I've opened up a whole new matrix of variables with which to play. Here is my latest Aeropress method that I've dialed in using Brown Coffee Co.'s Michicoy from Guatemala.Read More
On October 24, 2004, the day after I married my wonderful wife, that sense of wholeness and contentment I expected from marriage didn't wash over me like warm salt water. I was the same miserable person, just with a ring on my finger and a higher insurance premium.Read More
I've been using MacOS since 10.4 (Tiger) and it is, by far, my favorite operating system. Here are some of my favorite tips and tricks most new users don't know about.Read More
Just ran across an amazing post on Quora:
What are the best ways to become the best at whatever you do?
- Write down your goals twice every day. You cannot get the things you don't remember you wanted in the first place.
- Do something for the goals every single day. Success and excellence only come from what we do behind the scenes every day.
- Work harder than everyone else. To be the best you must work like the best. Period.
- Get over yourself. Get over the fact that you can do this all while staying comfortable and do the things you do not like to do and that scares you.
- Believe you are the best before you are. If you do not believe it, why should anyone else.
- Focus all your energy on improving. You are not the best yet, so you must grow into the best by improving everything you can as much as you can.
- Invest in yourself. Spend the time, energy and money required for you to become the best.
- Do not give up. This will take longer than you think it will and will be harder than anyone told you, but if you give up you will never be able to reach it.
Thinking about creating web content, content strategy or even planning a new site entirely? Specificity is your best friend because niche is the new blackRead More
Got to meet the two guys who started this site back when I worked for Rackspace. They also do Cargo Collective. The internet is a beautiful canvas on which people can put their most creative endeavors with increasing ease. Go check this out.