The Practical and Impractical Mandatory Reading List for Customer Success Leaders by Joseph Palumbo

There are a number of books that contain the knowledge, insight, and motivation that I use on a daily basis, especially when it comes to the discipline of Customer Success. As both an avid reader and recommender of books, here is my abridged list of the practical and somewhat impractical books that I consider mandatory reading for any Customer Success Manager or Customer Success Leader.

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5 Tips For Hiring A Customer Success Leader by Joseph Palumbo

More and more businesses are looking to Customer Success to help meet their revenue, retention, and customer satisfaction goals, as well provide insight for product development and marketing strategy. But while these business leaders understand what they want and how Customer Success can help them realize these goals, there is still apprehension on how to find and hire the right person to guide their organization through the sometimes tectonic shift in business model and culture required to fully leverage the power of Customer Success.

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My Brew Packages by Joseph Palumbo

If you're a hardcore MacOS (Mac OS X) user, than you no doubt know about Brew. Here is a list of the Brew packages I install almost immediately and what they do. 

But first, a few useful commands that might come in handy if you're not familiar with using Brew. 

Command Purpose
brew search [package] Lists all available forumla (aka packages). Additionally if you want to get further information about that package before installing it, add the package name to the command and it will detail relevant information like version number, dependencies, etc.
brew list Shows all of your installed packages.
brew install [package] Installs the specified package.

And here are some of the Brew packages that I find indispensable. 

tmux - Terminal multiplexer. Like screen, but way better

jq - Lightweight and flexible command-line JSON processor. Great for cleaning up messy and unreadable JSON output from scripts. 

awscli - The official AWS command-line interface. Don't bother trying to install the AWS CLI using the instructions found in AWS' documentation, the brew install is so much easier and organized. 

htop - The description for this package simply reads, "Improved top (interactive process viewer)", but I don't think that does it justice. If you need to find out what's running and utilizing resources on your computer, htop is second to none in this department. 

neofetch - Fast, highly customizable system info script. In short, if you need some quick info about. your system, install and run neofetch for an output like the one below. 

Screenshot 2018-08-14 09.26.35.jpg

python3 - MacOS ships with 2.7.X, but if you need to build or run something using Python3, Brew is the fasted and easiest way to install it on your Mac. 

tree - If you need a visual representation of a file or directory structure, tree is the perfect package for you. It displays directories as "trees" with an optional color output. It can be a littler verbose, but that's not always a bad thing. 

Screenshot 2018-08-14 09.33.35.jpg

Customer Success In 3 Steps by Joseph Palumbo

Much has been written about the nascent and constantly evolving discipline of Customer Success. And there is much to learn. But to save you some time I’ve outlined the 3 fundamental steps to building, running, and growing an effective Customer Success program without sacrificing on the principle concept of simplicity.

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